Please check any broadband issues by using the checklists below - it is what we use and is far quicker than contacting us for support.
1. How do I get started with ADSL ?
Once your service has been activated here's what to do once the modem has been installed according to the instructions that came with it:
2. What are microfilters ?
The microfilters help prevent the different signals of the ADSL and the standard voice service interfering with one another on the same line. You must plug all your communications equipment (including telephones and fax machines) into the microfilters, as well as the connecting cable from your ADSL modem.
3. How can I check if I have a fault ?
Once you have made these checks, restart your PC and router and see if the problem still exists. If there is still a problem please report it using the contacts below :
4. What is the BT test login ?
A generic login exists that will work even if your ISP login refuses to allow you to login, or your ISP is off-line. Also if you are experiencing intermittent problems with your connection, it's good to check with this test login, the login bypasses your ISP totally.
The login is:
If this authenticates, you can browse to a single site, http://www.bt.net/digitaldemo which currently consists of a single graphic image.
(You should also try http://184.108.40.206/digitaldemo/ - if this works but http://www.bt.net.digitaldemo does not, then you have a DNS server problem)
For people with static IP's or NON-NAT setups, depending on how you've configured your ADSL modem you may need to change other settings to browse to the website. Users with USB and PCI modems should have no problems.
5. Why does Windows say there is no dial tone?
This happens with the modems that use Windows Dialup Networking (DUN), it's not referring to a normal phone dialtone when using ADSL, but rather the lack of ADSL signal. Check your ADSL modem, they generally have an ADSL or Link light, which if steady green indicates an ADSL signal is present or not. The Alcatel USB modem has a sequence of 9 green flashes and 1 red flash then no ADSL signal is present.
1. If it's a wires-only install and the activation date hasn't passed yet, this is normal, once your ADSL light goes solid green the line should work.
2. If your activation date has passed and you still get this message, check your wiring and use of micro-filters (splitters). Try unplugging all your phones and running the modem from the master socket.
3. If the connection has been previously working, check everything is plugged in correctly and then contact your ISP.
6. Why won't my ADSL hardware won't synch ?
The first stage of installing ADSL is getting the ADSL modem to sync to the exchange, until this happens you cant login.
There are several things to try:
At end of the day if you have proven the hardware to work elsewhere and ruled out your wiring then a reasonable chance the line isn't really enabled yet.
7. Why won't my router login?
Check that the router is detecting an ADSL signal, if no signal then check all your phones/filters/wiring.
If you have an ADSL signal but no logins work then double check the VPI/VCI values - they should be VPI=0, VCI=38.
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